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Introduction
At Care and Cure Medical Center (“we”, “us”, “our”), we are committed to safeguarding your personal and medical data. This Privacy Policy outlines how we collect, use, share, and protect your data in accordance with Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as guidelines from the Dubai Health Authority (DHA) and Ministry of Health and Prevention (MOHAP).
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Our Legal Basis for Processing Your Data
We process your data lawfully under the following grounds:
- Your explicit consent
- The performance of a medical or administrative service contract
- Compliance with legal obligations
- Public interest in the field of health
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Types of Data We Collect
| Category | Examples of Data |
| Identity Data | Name, Date of Birth, Gender, Nationality, Emirates ID, Passport |
| Contact Data | Phone number, Email address, Home/Office Address |
| Health Data | Medical history, Diagnosis, Clinical notes, Lab results, Imaging reports, Prescriptions |
| Insurance Data | Insurance card, Provider name, Policy number, Approvals, Claims history |
| Employment Data | Employer name, Designation, Work-related insurance details |
| Digital Interaction | IP address, Cookies, Online inquiry forms, Telemedicine logs |
| Emergency Contact | Name, Relationship, Contact number |
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How We Collect Your Data
We collect data through:
- Patient registration forms (online and in-person)
- Clinical consultations and diagnostic tests
- Health insurance submissions and claims
- Telemedicine platforms and online chats
- Phone calls, WhatsApp, and email communications
- Health checks at home or corporate screenings
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Why We Use Your Data
| Purpose | Description |
| Medical Care & Treatment | To deliver diagnosis, treatment, referrals, and follow-up services |
| Insurance Processing | To submit and manage claims with your insurance provider |
| Compliance & Legal Reporting | To comply with DHA, MOHAP, and DOH regulations |
| Appointment Management | To book, confirm, or reschedule visits |
| Customer Service & Feedback | To respond to your inquiries, complaints, or service improvements |
| Billing & Financial Transactions | To generate invoices, accept payments, or process refunds |
| Research & Public Health (with consent) | For anonymized internal audits, studies, and improving clinical protocols |
| Marketing & Health Campaigns (optional) | To share health awareness messages, newsletters, or offers with your consent |
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Sharing Your Data
We only share your data with:
- Healthcare professionals within our network
- Accredited laboratories and diagnostic centers
- Your insurance provider and Third-Party Administrators (TPAs)
- Government and regulatory authorities (e.g. DHA, MOHAP, DOH)
- Accredited service providers under binding confidentiality agreements (e.g. IT, billing)
We do not disclose your personal or medical data to employers or unauthorized third parties without your explicit written consent.
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Your Data Rights
You have the right to:
- Access your medical records and personal data
- Rectify inaccurate or incomplete data
- Request deletion of non-essential data (when lawful)
- Withdraw consent for marketing
- Lodge complaints about data misuse
To exercise your rights, please contact us at the details below.
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Data Retention
We retain your health and personal data for at least 25 years, in accordance with MOHAP and DHA regulations. After this period, data will be securely archived or deleted unless required for legal or public health reasons.
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Security Measures
We employ:
- Encrypted electronic medical records (EMRs)
- Role-based access control
- Firewall and antivirus protection
- Secure cloud and local storage
- Regular audits and staff confidentiality training
Despite these measures, no system is completely immune, and we encourage you to safeguard your own personal information, especially during digital interactions.
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Cookies & Website Data
Our website uses cookies to:
- Improve browsing experience
- Store language preferences
- Track analytics and security performance
You may adjust your cookie settings via your browser at any time.
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Third-Party Websites
Our platforms may contain links to external services (labs, insurers, etc.). We are not responsible for their data practices. Always review their privacy statements.
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Policy Updates
We may update this Privacy Policy from time to time. The most current version will always be available on https://careandcure.ae with a revision date.
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Contact Us
For questions or concerns about your data:
Care and Cure Medical Center
Address: Office No – 101 & 102 , Accommodation-2 Building Opp: Belhasa Driving School, Alquoz-3, Dubai, U.A.E
Phone: +971 4339 9162